Hotel Windsor Careers

The Windsor, a 5 star hotel in Melbourne, welcomes hardworking and positive-minded individuals, who are passionate in providing the highest service standards to exceed guests' expectations. 

Find out more about a career at one of Melbourne's heritage icons.

Do you...

  • Have appropriate industry experience and qualifications and are keen to further your career.
  • Are committed to building on the iconic status and integrity of The Windsor through superior performance.
  • Work well in a team to continually raise the benchmarks of service delivery.
  • Can demonstrate innovation, loyalty and a willingness to always go the extra mile.

You are who we are looking for!

TO APPLY
Please send a cover letter describing your previous experience as well as your CV including references to:
hr@thw.com au

Current Positions at The Windsor:

Position
Job Description
  • Front Office Manager

    The Windsor is recruiting a dynamic, confident, and service-minded individual to join our team as Front Office Manager. Applicants can look forward to:

    • The opportunity to join an iconic heritage and independently owned hotel
    • Working with a great team and make your mark
    • Competitive salary and exclusive staff discounts 
    • Opportunities to learn new skills and career growth

    About The Hotel

    The Windsor is an iconic Australian hotel embodying the architecture and elegance of a European style 'Grand Hotel', situated on Spring Street and located at the 'Paris' end of Melbourne. 

    About The Role

    This position is ideal for an experienced Front Office Manager with an exceptional level of guest service attitude and who is experienced enough to create standards, not simply follow them. Consideration may be given to an exceptional Assistant Front Office Manager ready to take a big step forward in their career

    The Front Office Manager will be part of our Executive Team and will have an active role in supporting the hotel’s culture and in the decision making process.

    Job Scope

    Responsibilities include:

    • Directing the organisation of work within the department including assignments, time schedules and vacations to ensure optimum utilisation of resources
    • Constantly monitoring key performance indicators for the department and take necessary action
    • Ensure adherence to company and hotel policies by the department
    • Ensure standards are created that give the hotel a strong competitive edge
    • Ensure safety and security of guests
    • Leading and developing a team of approximately 15 Front Office Team Members
    • Maintaining the highest standards of guest service, going above and beyond and ensuring guest service levels are consistent across the Front Office and Concierge Department
    • Promoting the business to achieve incremental sales
    • Ensuring that reservations are managed appropriately when the reservations team is off-duty

    Skills & Experience

    • A minimum of 1-2 years in a similar role in a 5 stars hotel;
    • Experience with staff supervision and management;
    • Superior team building skills;
    • Hands-on leadership approach
    • A passion for outstanding customer service;
    • Excellent communication, interpersonal and time management skills;
    • High standard of personal presentation;
    • A good understanding of revenue management;
    • Excellent departmental financial management skills.

    The Windsor Culture

    We welcome positive, passionate, honest and hardworking individuals into our team, and commit ourselves to the highest professional standards. We support integrity and initiative and we strive to give opportunities for personal and professional development in a supportive environment.

    Applications

    Please apply by sending your resume and covering letter to hr@thw.com.au or postal mail: Human Resources 111 Spring Street, Melbourne VIC 3000

    Thank you for your interest in working at The Windsor. Please be advised that only shortlisted candidates will be contacted.

    Upload CV

    Please Upload PDF only
  • Assistant Concierge

    The Windsor is recruiting a dynamic, sophisticated, and service-oriented individual to join our team as Assistant Concierge. Applicants can look forward to:

    • The opportunity to join an iconic heritage and independently owned hotel
    • Working with a great team and make your mark
    • Competitive salary and exclusive staff discounts 
    • Opportunities to learn new skills and career growth

    About The Hotel

    The Windsor is an iconic Australian hotel embodying the architecture and elegance of a European style 'Grand Hotel', situated on Spring Street and located at the 'Paris' end of Melbourne. 

    About The Role

    This position is ideal for an experienced Senior Porter who is ready to take the next step in their career and has an exceptional level of customer service attitude.

    In this role you will offer consistent, high standard service and assistance to our guests. You will maintain a warm and courteous lobby presence, ensuring that all our guests receive efficient and friendly service.

    You will be responsible for managing the delivery of all guest messages throughout the day, You will also assist with delivering luggages, manning the front door, and following all standard operating procedures.

    Skills & Experience

    You will be able to demonstrate a superior team work attitude, a passion for customer service, excellent communication, interpersonal and time management skills and a high standard of personal presentation. 

    Previous experience in a Concierge environment is essential. Ideally, you will have a minimum of 1-2 years’ experience in a similar position in a 5 star hotel and a real passion for delivering position outcomes. 

    In return, you will receive a competitive salary, hotel accommodation discounts, food and beverage discounts and opportunities to learn new skills and grow your career.

    Applications

    If you are an experienced Hospitality professional and are dedicated to excellence, we look forward to hear from you!

    Please apply by sending your resume and covering letter to hr@thw.com.au or postal mail: Human Resources 111 Spring Street, Melbourne VIC 3000

    Thank you for your interest in working at The Windsor. 

    Please be advised that only shortlisted candidates will be contacted.

    Upload CV

    Please Upload PDF only