About the Role

This is a great opportunity for hotel event professionals who are willing to bring commitment, hard work and passion to our exciting brand.

The ideal candidate will have previous experience in a similar role, selling function spaces and coordinating events, maximizing food and beverage revenue, in order to achieve a high level of customer satisfaction and organizational profitability.

Key Responsibilities

• Facilitates quick referencing and retrievability to ensure operational efficiency by being organised.
• Schedules and streamlines appointments, visits and meetings as per specifications.
• Recommends improvements in methods, systems and procedures to improve efficiency and maximize customer satisfaction.
• Ensures prompt, reliable dispatch and transmission of information and documentation.
• Responsible for recommending and selling functions as per guest requirement to maximize organizational profitability.
• Provides prompt, courteous and personalized service to all customers.
• Ensures all relevant documentation is prepared as per organizational standards.
• Responsible for timely dissemination of relevant information to all concerned departments for successful operation.
• Develops and maintains good relations with all customers and prospective clients to generate catering sales revenue.
• Proposes changes, develops product modifications to ensure maximum profitability and customer satisfaction.
• Responsible for timely payment for all events.
• Carries out periodic competitive analyses 
• Observes company fire and safety regulations and safe working habits.

Other Information

• Reports to the Director of Catering Sales
• Maintains cordial and professional relationship with peers
• Maintains excellent relations and professionalism with all co-coordinating departments
• Fosters professional/friendly relationships with all customers
• Keeps in close contact with all suppliers and contractors

Key Performance Indicators:

• Catering revenue and profitability (standard cost vs. revenue for functions sold)
• Attendance and punctuality
• Days of training attended
• Profitability
• Yield Management
• Enquiry conversion
• Customer satisfaction
• Efficiency in performing job tasks
• Product knowledge
• Personal grooming and etiquette
• Consistent high levels of work standard
• Teamwork
• Recognizes regular guests and anticipates their needs
• Promotes hotel services

Note: This role will cover a variety of shifts, including morning, afternoon and occasional evening shifts as well as weekend and Public Holiday work.

Our Culture

We welcome positive, passionate, honest and hardworking individuals into our team, and commit ourselves to the highest professional standards. We support integrity and initiative and we strive to give opportunities for personal and professional development in a supportive environment.

On offer is an attractive salary, plus a dedicated and enthusiastic employer, providing staff with opportunities for personal career growth.

If you are an experienced hospitality professional and are dedicated to excellence, please apply now by sending a covering letter and resume to Cara Hanson, at chanson@thw.com.au 

Please be advised that only shortlisted candidates will be contacted.

About the Hotel

The Hotel Windsor is an iconic Australian hotel embodying the architecture and elegance of a European style 'Grand Hotel', situated on Spring Street and located at the 'Paris' end of Melbourne. Our beautiful hotel is looking for a Porter to join our Front Office team.

The position of Porter reports to the Concierge on shift and the Assistant Manager. As a Porter you are generally the first and last point of contact for a guest within our Hotel, therefore great Customer Service skills are a must! You will also be required to provide information about all hotel facilities and be proactive in selling the properties' facilities and organize transport as required.

Duties

• Handling guest queries and resolving them,
• Delivering guests luggage and collecting guest luggage on check out,
• Provide information on all facilities within the hotel,
• Valet parking of guest cars (both Automatic and Manual),
• Being an ambassador for The Hotel Windsor.

  Skills & Experience

• A minimum of 1-2 years experience in a hotel environment,
• A real passion for delivering position outcomes,
• Sound knowledge of Melbourne,
• Communication and time management skills,
• Exceptional eye for detail and a positive attitude,
• Previous Opera knowledge will be highly regarded.
• Manual Drivers Licence

  You will also have the flexibility to work as required, i.e. Weekdays, Weekends and Public Holidays.

  Our Culture

  We welcome positive, passionate, honest and hardworking individuals into our team and commit ourselves to the highest professional standards. We support integrity and initiative and we strive to give opportunities for personal and professional development in a supportive environment.

  The Windsor Hotel is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

  If you are an experienced Hospitality professional and are dedicated to excellence, Apply now!

  Please be advised that only shortlisted candidates will be contacted.

  Job Type: Full-time

  Salary: $20.00 to $30.00 /hour