The Windsor Hotel Melbourne | Rest Assured Program

Update 22nd September 2021

In accordance with the latest restrictions set in place by the Victorian Government, we are regretfully unable to accommodate any guests until the present lockdown lifts. We understand this will affect travel plans for many and we wish to assist you in easing the process of rescheduling or cancelling your bookings.

We are continuously following the latest protocols from the Victorian Government and we look forward to reopening and welcoming you to The Windsor soon.

Please be assured that we will accommodate any cancellation or amendments without penalty.

For bookings that have been made directly via our website (www.thehotelwindsor.com.au), phone or email, we are in the midst of contacting you to cancel or reschedule your stay. 

For bookings made via online travel agents and third party travel professionals, please contact your booking provider for more information on their policies and to reschedule your booking prior to the arrival date. For your convenience, please find the various contact numbers below.

Agoda: 02 8023 8700
Booking dot com: 02 9255 9200
Expedia: 1800 229 825
Luxury Escapes: 1300 88 99 00
Qantas Holidays: 13 70 66

Unfortunately we are unable to accommodate any guests in our tea lounge during the lockdown. Bookings will automatically be cancelled by our Reservations system. If you wish to reschedule your booking for another date, please contact us at reservations@thw.com.au or call +61 3 9633 6000.

For bookings made via Redballoon, please contact Redballoon at 1300 856 356 to reschedule your Afternoon Tea booking.