For the health and safety of our guests and staff, we will be adhering to the vaccination policy outlined by the Victorian Government. All our staff are vaccinated, and all guests will need to be fully vaccinated as per the Victorian roadmap, to reside and dine with us. Your vaccination status must be confirmed during the booking process, and we'll also be confirming this on your arrival at the hotel or restaurant. All guests attending events within the hotel must also be fully vaccinated.* Thank you in advance for your understanding.

Please also note the following:

• All guests will be required to check-in on the Service Victoria app via the QR code displayed on our Reservations desk
• Fitted face masks are required to be properly worn both indoors and outdoors by guests and staff.
• Hand sanitisers are available throughout the hotel and guests are encouraged to utilise these.
• Shared stationery such as pens and room keys are cleaned and sanitised before the next guest.
• Cashless payment methods are available and is encouraged.
• Social distancing and room capacity signs are displayed all across the lobby and public spaces. 
• All team members have received the COVID Infection Control Training, issued by the Department of Health and Human Services. Ongoing training and briefings are also carried out to ensure all staff are kept updated of latest procedures and protocols.
• If you are feeling unwell or experiencing cold or flu like symptoms, please kindly contact us to reschedule your booking and seek medical advice.

Guests bearing a medical certificate or a letter from a CHO-approved medical practitioner as proof of their medical exemption may also enter The Windsor. Please note:

• The exemption document must be from an authorisied medical practictioner (GP registrars, public health physician, GP, infectious disease physician, clinical immunologist, gyneacologist, obstetrician)
• The exemption document must also be dated and valid for the period specificed by the medical practicitoner (up to six months), or six months from the date of issue.

Each guest room will be thoroughly cleaned and disinfected prior to your arrival, with particular attention paid to high touch surfaces.

• Cleaning chemicals that are effective against COVID-19 and recommended by authorities are used throughout the hotel.
• Linens, towels and laundry are cleaned and sterilised as always.
• All glassware, crockery and cutlery have been washed in a high temperature dishwasher then sterilised before being placed in your room.
• Bathrobes and slippers along with all printed material have been removed from the guest rooms to minimise contact between guests.
• Should you wish to have any of these items in your room, please do not hesitate to contact our Guest Services team. They will be delivered on your request.
• If you do not wish for our Housekeeping team to clean your room during your stay, please do not hesitate to let us know at any point.

The Windsor is/was not part of Victoria's hotel quarantine program.

One Eleven and Cricketers Bar remain open for service and in accordance to capacity limits issued by the Victorian Government. 

• All patrons must check-in on the Service Victoria app via the QR code displayed at the entrance of the restaurant/bar.
• In-room dining remains available from 7am - 10pm. Food is prepared with utmost care and delivered securely under a cloche.
• All glassware, crockery and cutlery have been washed in a high temperature dishwasher then sterilised.

Our meeting and event spaces have been set up to comply with the most up-to-date Victorian guidelines on social distancing. Please note that it is a requirement that all guests attending events must be fully vaccinated as per the Victorian Government's roadmap.

• The organiser is responsible for ensuring capacities are not exceeded on the day.
• All patrons must check-in on the Service Victoria app via the QR code displayed at the entrance of the meeting venue.
• Venues are thoroughly cleaned and disinfected prior to and after each event, with heightened cleaning measures and particular attention paid to high touch surfaces. 
• All items provided for meetings and events are single use only. As such, please request items such as notepads and pens. These will be disposed of at the conclusion of your event. 
• Hand sanitisers are located throughout each event space for use during your event.
• To ensure that only relevant staff are allowed on the premises pre-, during- and post-event, we request that a supplier list be provided to our Catering Sales team in the lead up to your event.  

All Catering Sales and Banquets staff involved in your event have undergone a mandatory daily hygiene briefing prior to its commencement. Our staff also comply with strict health and safety measures before being permitted to commence their shift, and are expected to follow strict hygiene standards at all times. 

• We wish to assure you that the highest standards are being adhered to by our vaccinated team.
• All staff are kept up to date with training protocols in line with government regulations.
• Dedicated workstations have been assigned and are frequently cleaned and sanitised.
• Social distancing is also practised and staff members are not permitted to congregate in common areas.

Please be assured that we will accommodate any cancellation or amendments without penalty.

For bookings that have been made directly via our website (www.thehotelwindsor.com.au), phone or email, we are in the midst of contacting you to cancel or reschedule your stay. 

For bookings made via online travel agents and third party travel professionals, please contact your booking provider for more information on their policies and to reschedule your booking prior to the arrival date. For your convenience, please find the various contact numbers below.

Agoda: 02 8023 8700
Booking dot com: 02 9255 9200
Expedia: 1800 229 825
Luxury Escapes: 1300 88 99 00
Qantas Holidays: 13 70 66

Unfortunately we are unable to accommodate any guests in our tea lounge during the lockdown. Bookings will automatically be cancelled by our Reservations system. If you wish to reschedule your booking for another date, please contact us at reservations@thw.com.au or call +61 3 9633 6000.

For bookings made via Redballoon, please contact Redballoon at 1300 856 356 to reschedule your Afternoon Tea booking.