The Windsor Hotel Melbourne | Rest Assured Program

Our "Rest Assured" Program

The Windsor's Commitment to Your Health & Safety

[Updated June 2021]

We are very excited to open our doors once again. The health and comfort of our guests and staff have always been important to us and continue to be a top priority during these times. Along with enhnaced cleaning measures and protocols, we have introduced our "Rest Assured" Program to ensure we create a safe environment for our guests' peace of mind.

  • Masks are required to be worn both indoors and outdoors by guests and team members.
  • Hand sanitisers are available throughout the hotel and guests are encouraged to utilise these.
  • All guests will be required to check-in on the Service Victoria app via the QR code displayed at Front Office.
  • Shared stationery such as pens and room keys are cleaned and sanitised before reusing.
  • Cashless payment methods are available and is encouraged.
  • Social distancing and room capacity signs are displayed all across the lobby and public spaces. 
  • All team members have received the COVID Infection Control Training, issued by the Department of Health and Human Services. Ongoing training and briefings are also carried out to ensure all staff are kept updated of latest procedures and protocols.
  • Each guest room will be thoroughly cleaned and disinfected prior to your arrival, with particular attention paid to high touch surfaces.
  • Cleaning chemicals that are effective against Coronavirus and recommended by authorities are used throughout the hotel.
  • Linens, towels and laundry are cleaned and sterilised as always.
  • All glassware, crockery and cutlery have been washed in a high temperature dishwasher then sterilised before being placed in your room.
  • Bathrobes and slippers along with all printed material have been removed from the guest rooms to minimise contact between guests.
  • Should you wish to have any of these items in your room, please do not hesitate to contact our Guest Services team. They will be delivered on your request.
  • If you do not wish for our Housekeeping team to clean your room during your stay, please do not hesitate to let us know at any point.
  • The Windsor is/was not part of Victoria's hotel quarantine program.
  • One Eleven and Cricketers Bar remain open for service and in accordance to capacity limits issued by the Victorian government. 
  • All patrons must check-in on the Service Victoria app via the QR code displayed at the entrance of the restaurant/bar.
  • In-room dining remains available from 7am - 10pm. Food is prepared with utmost care and delivered securely under a cloche.
  • All glassware, crockery and cutlery have been washed in a high temperature dishwasher then sterilised.
  • Our meeting and event spaces have been set up to comply with the most up-to-date Victorian guidelines on social distancing. 
  • The organiser is responsible for ensuring capacities are not exceeded on the day.
  • All patrons must check-in on the Service Victoria app via the QR code displayed at the entrance of the meeting venue.
  • Venues are thoroughly cleaned and disinfected prior to and after each event, with heighted cleaning measures and particular attention paid to high touch surfaces. 
  • All items provided for meetings and events are single use only. As such, please request items such as notepads and pens. These will be disposed of at the conclusion of your event. 
  • Hand santisiers are located throughout each event space for use during your event.
  • To ensure that only relevant staff are allowed on the premises pre-, during- and post-event, we request that a supplier list be provided to our Catering Sales team in the lead up to your event.  
  • All Catering Sales and Banquets staff involved in your event have undergone a mandatory daily hygiene briefing prior to its commencement. Our staff also comply with strict health and safety measures before being permitted to commence their shift, and are expected to follow strict hygiene standards at all times. 
  • We wish to assure you that the highest standards are being adhered to by our team.
  • All staff are kept up to date with training protocols in line with government regulations.
  • Dedicated workstations have been assigned and are frequently cleaned and sanitised.
  • Social distancing is also practised and staff members are not permitted to congregate in common areas.