The Windsor Hotel Melbourne | Rest Assured Program

The Windsor's Commitment to Your Health & Safety

We are delighted to welcome you to The Windsor, and to welcome you home if you have been a guest with us over the years.

Your health and wellbeing are forefront for us, and we want to take the time to introduce you to our "Rest Assured" program, with enhanced cleaning measures and protocols to give you peace of mind.

Please note that The Windsor has not been part of the hotel quarantine program and does not presently accommodate international travellers and guests who are required to isolate. Thank you in advance for your understanding.

For the safety of our guests and staff, we are currently unable to accommodate international arrivals (guests who have arrived directly from the airport on an overseas flight) and international and Australian guests needing to isolate.

It is our policy that international arrivals present a negative PCR result - taken within the last 72 hours in Australia - along with a confirmation text message of their negative result. We are unable to accept Rapid Antigen Test results as proof.

We thank you in advance for your understanding, and request that you contact our Reservations Department on 03 9633 6002 or reservations@thw.com.au for queries and clarification.

For the health and safety of our guests, we are adhering to the vaccination policy outlined by the Victorian Government. All guests and visitors to the hotel aged 12 and above must be fully vaccinated in order to reside and dine with us. Your vaccination status must be confirmed during the booking process, and we will also be confirming this on your arrival at the hotel or restaurant. All guests attending events within the hotel must also be fully vaccinated. Thank you in advance for your understanding.

Please also note the following:

  • All guests will be required to check-in on the Service Victoria app via the QR code displayed on our Reservations desk
  • Fitted face masks are required to be properly worn indoors by guests and staff.
  • Hand sanitisers are available throughout the hotel and guests are encouraged to utilise these.
  • Shared stationery such as pens and room keys are cleaned and sanitised before the next guest.
  • Cashless payment methods are available and is encouraged.
  • Social distancing and room capacity signs are displayed all across the lobby and public spaces. 
  • All team members have received the COVID Infection Control Training, issued by the Department of Health and Human Services. Ongoing training and briefings are also carried out to ensure all staff are kept updated of latest procedures and protocols.
  • If you are feeling unwell or experiencing cold or flu like symptoms, please kindly contact us to reschedule your booking and seek medical advice.

Guests bearing a medical certificate or a letter from a CHO-approved medical practitioner as proof of their medical exemption may also enter The Windsor. Please note:

  • The exemption document must be from an authorisied medical practictioner (GP registrars, public health physician, GP, infectious disease physician, clinical immunologist, gyneacologist, obstetrician)
  • The exemption document must also be dated and valid for the period specificed by the medical practicitoner (up to six months), or six months from the date of issue.

Each guest room will be thoroughly cleaned and disinfected prior to your arrival, with particular attention paid to high touch surfaces.

  • Cleaning chemicals that are effective against COVID-19 and recommended by authorities are used throughout the hotel.
  • Linens, towels and laundry are cleaned and sterilised as always.
  • All glassware, crockery and cutlery have been washed in a high temperature dishwasher then sterilised before being placed in your room.
  • Bathrobes and slippers along with all printed material have been removed from the guest rooms to minimise contact between guests. Should you wish to have any of these items in your room, please do not hesitate to contact our Guest Services team. They will be delivered on your request.
  • If you do not wish for our Housekeeping team to clean your room during your stay, please do not hesitate to let us know at any point.

The Windsor is/was not part of Victoria's hotel quarantine program.

Due to the pandemic, we regrettably advise that we only offer a self-parking option for $30 at this time. Please drive to the hotel's entrance to drop off your luggage. Our Concierge will assist with directions to the car park.

If your stay with us includes valet parking as part of the package, the self-parking cost of $30 is included within your stay.

Limited street parking (restrictions apply) is available in the streets surrounding the hotel. There are also a number of private car parks in close proximity to the hotel, with the closest being the Wilson carpark, located on Little Collins Street (turn in from Little Collins Street or Bourke Street). Rates vary, and owner onus applies.

Please note that in keeping with Victorian Government guidelines, all guests aged 12 and above are required to be fully vaccinated in order to dine with us. Your vaccination certificate, or an officially-recognised medical exemption, is required to be shown on arrival at our restaurants.

  • All patrons must check-in on the Service Victoria app via the QR code displayed at the entrance of the restaurant/bar.
  • In-room dining remains available from 7am - 10pm. Food is prepared with utmost care and delivered securely under a cloche.
  • All glassware, crockery and cutlery have been washed in a high temperature dishwasher then sterilised.

Our meeting and event spaces have been set up to comply with the most up-to-date Victorian guidelines on social distancing. Please note that it is a requirement that all guests attending events must be fully vaccinated as per the Victorian Government's roadmap.

  • The organiser is responsible for ensuring capacities are not exceeded on the day.
  • All patrons must check-in on the Service Victoria app via the QR code displayed at the entrance of the meeting venue.
  • Venues are thoroughly cleaned and disinfected prior to and after each event, with heightened cleaning measures and particular attention paid to high touch surfaces. 
  • All items provided for meetings and events are single use only. As such, please request items such as notepads and pens. These will be disposed of at the conclusion of your event. 
  • Hand sanitisers are located throughout each event space for use during your event.
  • To ensure that only relevant staff are allowed on the premises pre-, during- and post-event, we request that a supplier list be provided to our Catering Sales team in the lead up to your event.  

All Catering Sales and Banquets staff involved in your event have undergone a mandatory daily hygiene briefing prior to its commencement. Our staff also comply with strict health and safety measures before being permitted to commence their shift, and are expected to follow strict hygiene standards at all times. 

  • We wish to assure you that the highest standards are being adhered to by our fully vaccinated staff.
  • All staff are kept up to date with training protocols in line with government regulations.
  • Dedicated workstations have been assigned and are frequently cleaned and sanitised.
  • Social distancing is also practised and staff members are not permitted to congregate in common areas.