Before you arrive, our Reservations Department will be in touch to discuss your stay. You’ll receive information on our safety, arrival, parking and check in processes. We’ll also like to find out your preferences and requirements for housekeeping and dining to ensure a smooth and comfortable stay.
For your comfort, you will also find social distancing signs throughout the lobby as well as hand sanitiser dispensers. Please make ample use of these. We are also delighted to offer a guest amenity kit of a personal hand sanitiser and face mask during your stay.
We are currently accepting contactless payment, with your credit card details taken on check-in. Your stay will be charged to this credit card on check out.
Our check-in process has been amended for swiftness and safety. Please note that you will be required to fill out a declaration form and that we are still required to take a copy of your identification. In compliance with government protocol, the names and contact numbers of all guests residing at the hotel will have to be collected.
At this time, we regret to advise that we are not offering our valet service. We do, however, provide a 24 hour, self-park option at a safe, enclosed private carpark. Upon arrival at The Windsor, we will collect your luggage and provide you with a map to the private car park. The car park is a five-minute walk from the hotel.
On arrival, you will be greeted by our Concierge who is there to assist you with your luggage. They will be gloved and have received training to minimise handling of your luggage while following strict sanitisation protocols. Should you prefer to handle your luggage on your own, please do let us know.